W2 Shared Services initially met Remark-IT a few years back for a quick introduction to their services and whilst we were somewhat interested in, we were focused on other projects so didn’t take it any further at the time. This all changed a few weeks later when we suffered a widespread computer outage that took about 1,500 computers out of action. Our ICT team were understandably very busy managing the situation and simply did not have the manpower to get the job of re-imaging all of our computers done in a reasonable timeframe.
At Midday of the first day of the outage we called Remark-IT to ask them if they could provide assistance - remember we only briefly met them once before this. By 6pm the same day they had deployed a team of eight skilled staff and a team leader onsite to work through the evening to assess the computer recovery processes and start reimaging them. Over the following couple of days Remark-IT worked with us, across four different campuses, to reimage and return all of our equipment to working order.
"I was impressed by the professionalism and can do attitude of the staff and management team."
Today W2 Shared Services uses Remark-IT to manage the replacement of our computer fleet at Whitireia Polytechnic and WelTec Polytechnic campuses in and around Wellington and Auckland – freeing up my internal ICT teams to be able to focus on supporting our staff and Students ICT needs. Computer fleet replacement and equipment disposal is no longer the daunting prospect It used to be and I know in Remark-IT I have a partner that, if the chips are down, will be there to support us.
While Remark-IT was undertaking a site move for a major corporate recently, a spokesperson said that "He found Remark-IT to be the most reliable team onsite over the weekend and is really pleased with what has been achieved.
We are delighted to announce that we have finished dismantling all of the 50,546 TVs collected as part of our portion of the TV TakeBack campaign. This email is to sum up the TV TakeBack and thank all those who have partnered with Remark-IT to help make this project a great success!
Now that we have got through our largest and most complex part of the project, I wanted to acknowledge the awesome job that has been carried out by Remark-IT, especially working the long days and at this time of the year (Christmas/New Year).
Remark-IT’s team lead managed his team with professionalism to a very high standard. They often go the extra mile to ensure tasks are carried out correctly and this high standard has been maintained throughout the project.
It has been a pleasure working with the Remark-IT team onsite, especially when there have been ongoing changes and challenges which they managed with ease, nothing was too hard or too complex for them to deal with.
Please could you pass on this acknowledgement to the team, not only have they done their jobs to a high standard, they have also provided a supportive working environment and made a stressful and challenging project more enjoyable by having a friendly team to deal with.
We look forward to working with the team again for our final move next month.
TelstraClear used Remark-IT Solutions Limited to provide backup and security wiping services for 19 decommissioned Linux-based servers. The project required a high level of technical expertise as it was imperative that the data on the servers, some of it sensitive, was accurately backed up and that the data was security wiped.
Remark-IT undertook this service with a high level of professionalism and efficiency and we are very satisfied with the results. Their communication of progress was excellent and we were kept informed every step of the way. I would have no hesitation in recommending Remark-IT Solutions to any business considering backup and security wiping services.
I have had the pleasure working with Remark-IT for many years and it has always been a pleasure to deal with them.
Together with Remark-IT and our internal ICT teams, we have deployed 3 brand new buildings with user setups etc, and many other sites and relocations as require over the years dealing with them. What really made them stand out (against other potential suppliers) was the outstanding value for money, the quality of work and responsiveness to changing requirements (as happens in property projects). Always delivering to time and great quality.
We also procure and ship our equipment directly to them (larger orders), and they store it at no additional costs until it is time for the team to ship it to site and deploy as per specifications.
I have been in the game of deploying new sites and relocating users for many years, and Remark-IT has always been my vendor of choice.
Just a quick email to thank you for your recent work at our workplace in Otahuhu. You, Jamie and Dave managed to systematically and promptly clear seven floors worth of desktops, laptops and screens whilst working in challenging spaces due to the nature of our building. In addition, disruption to staff was minimal thanks to your very professional and efficient manner.
Remark-IT is our newest supplier and has been responsible for providing higher specifications and best value for projects and upgrades in the Wellington region. One school was so impressed with the service provided by Remark-IT that they also contracted the company as their service agent for their school machines.
The company appears to have a philosophy of strong ethical and social responsibility, which has made them a valued partner and sponsor to Computers In Homes. I recommend them now too.
The task of Secure Disposal old desktops, laptops and printers can be a labour intensive and costly exercise. We needed an efficient way of getting this done. Remark-IT Solutions effectively completed the job for us and provided a detailed inventory of all the assets. The overall service has been excellent and this has allowed us to get on with ensuring our computer fleet remains as up to date as possible.
Just wanted to pass on my appreciation of the work your company did for us in the recent upgrade. Id also like to mention the work completed by your Representative Jamie. I especially appreciated that when he said he would ring me at the end of the days end in regards to his pickups: He did ! This is very professional, he also was punctual and on time and was tireless in his work ethic. Nothing was too hard for Jamie and he has a can do attitude. I will definitely recommend Remark-IT because of your team members attitude and effort.
Intergraph has used the services of Remark-IT over the past 5 years to manage the pickup and disposal of used computer equipment. I have been completely satisfied with the excellent services from the Remark-IT team. Our customers and ourselves have been particularly concerned about security, following our own disk wiping process. Remark-IT have been responsible for picking up equipment, repeating and validating disk wiping, cleaning equipment and removing all labels. During these processes Remark-IT have provided inventory tracking plus timely and complete reporting of the status of the project. At all times Remark-IT have been totally reliable and met all agreed project time frames.
I would have no hesitation in recommending Remark-IT Solutions Ltd.