Nationwide coverage in all major New Zealand regions, allows us to service any location in the North and South Island within quick time frames.
Through our partner network, we are also able service any location across Australia and the Pacific Islands.
End user support is priced and delivered under two commercial models:
- Consumption based support – Adhoc and on-demand
- Zero Touch Support Warranty – Providing unlimited end user support for up to 3 years purchased at the time of acquisition.
Remark-IT has developed a Desktop Management Portal (DMP) which tracks and records all services performed on any given asset serial number.
- On-demand Hot-Swap Service
- Zero Touch Support Warranty (Unlimited Support)
- Incident Management (On-demand Support)
- Onsite Dedicated Resourcing (Contracted Support)